CASE STUDY: A new scalable IT infrastructure to support future growth

CASE STUDY: A new scalable IT infrastructure to support future growth

  • Manufacturer of specialty chemicals
  • Coventry
  • 11-50 employees

“Sort-IT offer a great support network. It’s a relief to know they are on standby, especially through periods of accelerated growth.

There are so many things to contend with when scaling up a business, but at least we know our IT is in safe hands.“

➤ Graham Pemberton, MD,
PMD Chemicals

About PMD Chemicals

PMD Chemicals are a global player in the PCB, Electronics and Surface Finishing Industries and one of the UK’s leading independent suppliers of electroplating processes and products, providing first class process chemistry backed up by unrivalled technical support and customer service.

Sort-IT have been working with the PMD Group for over 15 years, and continue to provide IT support and advice/guidance on improving processes and systems as the business grows.

The business challenge

PMD Chemicals, a sub division of PMD UK, was established in 2012. This new facility called for a new IT infrastructure.

As their existing IT partner, Sort-IT were the obvious choice to take on this project.

This involved setting up new MS365 and ESET profiles for some of the existing employees who were moving across from PMD Group to PMD Chemicals.

The solution

We advised PMD Chemicals on the most appropriate hardware and software solutions for their current needs, and to allow for future scalability, to support them as their business grows.

Our engineers installed and configured a new server; split the broadband and phone lines and created new profiles as needed. We continue to proactively monitor the network and provide remote support services.

In addition, we carry out periodic systems reviews and advise on areas for improvement with regard to their IT needs.

More recently, we worked with them to set up remote access for their new office in Cornwall, so the team can stay connected and gain access to all of the data on the central server.

As with any growing business, their IT needs are constantly changing, so we look forward to continuing to support them on their journey.

  • Improved productivity and performance
  • Peace of mind
  • Affordable monthly billing

We also provide PMD with these additional products/services:

  • Microsoft 365
  • Monitoring and back up
  • Antivirus and data protection
  • Website hosting

We asked PMD for three words to describe Sort-IT. They said…

  • Professional
  • Approachable
  • Patient

“We are so grateful for the help Sort-IT have given us over the past few years, and their proactive approach to any challenges we have thrown at them.

We know we can just pick up the phone and our problems will be taken care of. You can’t put a price on that.”

➤ Graham Pemberton, MD,
PMD Chemicals