IT
Support

IT Support

Think of us as your virtual IT team. We manage your IT so you can focus on managing your business. Remote, telephone and on-site support to suit you.

No matter what industry or sector we’re in, or how many employees we have, we all have the same goals – to operate as efficiently as possible and to achieve maximum value for money by making the most of our financial and human resources, through smart investment in technology. Our business IT support solutions provide the flexibility you need, without compromising on the standard of service.

We adapt to your needs… we can work with your existing IT team to offer extended expertise and knowledge, or we can manage all of your IT needs for you.

Our head office is in Warwick and we have engineers covering the Cambridge area. But we support businesses and other organisations all over the UK.

We’re small enough to care, but big enough to support you.

Ad-hoc or All-inclusive Support

We can provide an all-inclusive support package, or adhoc support if you’re not ready to commit to a contract.

Our standard support package gives you access to unlimited telephone and remote support as and when you need it, all included in the price. Even if your needs change or your company grows, you will still receive the same excellent standard of service. You will benefit from all of this:

  • Unlimited telephone, remote and onsite support for your staff and entire IT estate
  • StorageCraft managed online backup solution to protect company data
  • Managed Windows updates and security patching
  • ESET Anti-Virus protection
  • 24/7 proactive system monitoring
  • Monthly service reports and regular review meetings
  • Compliance management
  • Flexible contract term

Looking for a New IT Provider?

Whether you’re a new business looking for your first IT provider, or you’re thinking of moving away from your current provider, we will ensure the journey is as seamless as possible.

Welcome

When you first come on board, we will have an initial meeting with your team to find out what your business objectives are and what you need from your IT infrastructure to achieve these.

Our Commitment to You

We will put a Service Level Agreement in place to ensure that any critical issues are investigated and resolved as a priority; and any non-critical support needs are attended to in a timely manner.

Going The Extra Mile

We don’t just stop at resolving your IT issues. We want to make sure you are taking advantage of all the services and solutions available. We will pick up the phone regularly to discuss any new business developments you may have and whether we need to review your set up.